We’re very sorry to hear that your plant arrived damaged. We want all our plants to arrive healthy, which is why we offer a 30-day health guarantee from the date your package is received.
To make sure we can honor this guarantee, please contact us within 30 days of receiving your plant and provide:
- Your order number
- Photos of the plant, including:
- The entire plant
- Close-ups of any damaged areas
In the meantime, make sure your plant has a comfortable spot and moist soil!
With this information, we can work together to find a suitable solution.