We’re sorry to hear that you are not fully satisfied with your order. Your experience is very important to us, and we would like to understand what went wrong so we can find a suitable solution together.
To assist you as quickly and efficiently as possible, we kindly ask you to send us an email with the following information:
- A brief explanation of the issue
- Clear photos of the product, including:
- Photos of the entire plant
- Close-up photos of any damage or issues
These details will help us properly assess the situation and determine the best way to resolve it for you.