We’re very sorry to hear that an item is missing from your order. Occasionally, this can happen during the preparation of packages, and we completely understand how frustrating this can be.
Before reaching out, please check your inbox and spam folder to see if your order was shipped in two or more separate packages.
If the item is still missing, we’d appreciate it if you could send us an email with:
- Your order number
- The item that was missing
Once we receive this information, we’ll work together with you to find a suitable solution.