We apologize for the inconvenience you're experiencing while attempting to make a purchase on our website. Please explore the following suggestions to see if they resolve the issue and allow you to place your order:
- Attempt to place the order using a different web browser, preferably Google Chrome.
- Consider using an alternate payment method or switching the language settings on our website to place the order.
- Clear your cookies for our site, refresh the webpage, and try placing the order again.
- Attempt to place the order using the incognito mode of your browser.
If these options do not resolve the issue, it would greatly assist us in assisting you if you could provide screenshots of any error messages you've encountered, along with your address and details of the products you are trying to order. Please send this information to support@plnts.com. We will ensure that this information is relayed to our IT team, enabling them to address and rectify the issue for you promptly.